Steam is one of the most popular platforms for purchasing games. Thousands of purchase and return transactions occur every day. After the purchase, it feels like the money is wasted because the PC may not be able to handle the game, you may not like it, or you bought it by accident. What should you do in this case? Steam Refund Policy will help you get your money back, but there are a few requirements and rules that you must follow. Let’s figure out how to refund a game on steam.
To refund the steam game, the time spent in the game should not exceed two hours. For other Steam applications, you will receive a refund within two weeks after purchase. Each product in the store has its Steam refund policy, and we will tell you about it!
Steam refund rules have exceptions where the product cannot be returned. For example, this applies to all DLCs that you bought in the store. When you purchase a DLC, you can get a refund within 14 days from the date of purchase, if you have activated it. You can also get a refund for a DLC within two hours if it has not been used or transferred. There are products in the store, the page of which says that the product is not refundable. Carefully check the presence of this inscription before returning.
Another exception to the steam refund policy concerns in-game shopping. Steam allows you to refund your Valve in-game purchases within 2 days of purchase if the item has not been used, modified, or transferred. Content from other developers is subject to the same conditions. If other developers do not offer a refund for your purchase, the Steam store will notify you. Unfortunately, in this case, the money will not be refunded.
You can return the money for the pre-order game at any time before the game release. After the release of the game, you will have 14 days to return the funds. Remember that you should not spend more than 2 hours in the game.
If your mother found out that you withdrew some of her funds for a new set of your favorite hero, then do not worry, there is a way to return them. Within 14 days after you funded your wallet (it must be replenished through Steam), you can request a refund, provided that you have not spent the funds in the Steam store.
Steam refund rules are not overly strict. We may notice this in case you need to return a set of items. You can do this within 14 days, provided that you have not used any item in the bundle and if you have not used any item in the bundle for longer than 2 hours. But what if there is a DLC in the kit that cannot be returned? In this case, Steam’s support will make a personal decision after checking.
However, do not rely on the return of funds that relate to any keys or replenishment codes. In this case, Valve will not refund your money if your product is purchased somewhere other than in a Steam store. Also, you should not expect a refund if you had a VAC ban in a game that you plan to return. Video content can be returned only if it is purchased together with a bundle.
Use the refund function only if necessary. Steam refund policy provides refusals for users who abuse refunds.
How to refund a game on steam?
There are two ways to start the refund procedure. You can do this through a Steam client or their website. On the website, you’ll need to be logged in, and in the client, you can go straight to the Steam service page. The shopping history keeps the last purchases for half a year. You can find this list in the Purchases section. When you find a game you want to return, select it.
Once Steam has verified the information and the refund option, you will be offered a refund method. The money will be returned to the payment method you selected or to the wallet of the client. You will also know if you have no way to get a refund for your game.
Select the reason why you want to get a refund on Steam. You can leave a comment so that developers and Valve can understand the problem and fix it in the future. After that, send a request.
After sending a request, check your email. It will contain a message from Steam, which will tell you that the request has been processed. After a few hours, wait for another email where a decision about your request will be made. If all requirements are met, your funds will be returned.
Remember that the decision on the refund should be made within 14 days after the purchase or after 2 hours of the game process. You can’t return a game which you didn’t play for a long time or in which you played more than 2 hours. Such is the steam refund policy, despite all its generosity.
We hope our article has helped you to find out how to refund a game on steam.